Thank you for shopping at Neon Poodle. We take pride in offering high-quality neon signs that add a vibrant touch to your spaces. Our Returns & Refund Policy is designed to ensure your satisfaction and address any concerns you might have regarding your purchase.
1. Refunds for Faulty Items: We understand that sometimes issues may arise with your neon sign. If you receive a faulty item, we offer refunds for the purchase price of the product. To be eligible for a refund, please follow these steps:
- Contact our Customer Support within 14 days of receiving the faulty item.
- Provide clear photographs or videos that clearly demonstrate the fault in the neon sign.
- Our Customer Support team will assess the evidence provided and confirm whether the item is indeed faulty.
- If the item is confirmed as faulty, we will initiate a refund to your original payment method. Please allow a reasonable processing time for the refund to be reflected in your account, typically within 5-10 business days.
2. Exchanges: We do not offer exchanges for any reason, including change of mind or aesthetic preferences. Each neon sign is crafted to order, and due to the personalized nature of our products, we are unable to accept exchanges.
3. Non-Faulty Returns: If you decide that you no longer want the neon sign, we regret to inform you that we cannot accept returns for non-faulty items. We encourage you to carefully review the product details and images before making a purchase.
4. Return Shipping: If a refund is approved for a faulty item, we will provide you with instructions on how to return the item. You will be responsible for packaging and shipping the item back to us in its original condition. We recommend using a trackable shipping method to ensure the item is returned safely.
5. Limited Warranty: All neon signs purchased from Neon Poodle come with a limited warranty against defects in materials and workmanship. This warranty is applicable for a period of 2 years from the date of purchase. The warranty does not cover damages resulting from misuse, accidents, or unauthorized repairs.
6. Contact Us: If you have any questions about our Returns & Refund Policy or need assistance with a faulty item, please reach out to our Customer Support team at email@example.com. We're here to help and ensure your shopping experience is a positive one.
Neon Poodle reserves the right to amend or update this Returns & Refund Policy at its discretion. Please review this policy periodically for any changes.